How DANA and QRIS Appear in Records
Our Privacy Policy sets out which account details we collect and why they are needed to provide access where local law permits. This can include your phone number for the account step, device and login details used to protect sign-in, and transaction references created when you
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use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We use these records to process your requested account activity, check unusual access, respond to support requests and meet applicable legal duties. We do not ask you to send wallet passwords through a support message.
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When a withdrawal or account change needs checking, we may compare the submitted account details with the transaction record before taking action. The policy also explains service providers, retention periods, cookies and your available requests. If you are in Denpasar or elsewhere in Indonesia, the same
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policy wording applies to your account, subject to local requirements and the phrase where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.